Help
Quick answers. If yours is not here, write to us.
Asking for something
Do I need an account to ask?
You can write your request without one. We only ask for your email (a 6-digit code, no password) and your name when you press Send.
What does the budget mean?
It is the most you want to pay. Shops and people reply with their own price and how soon they can be ready. You choose, and the price they offered is the price you pay.
Nobody replied. What now?
Open Activity and tap “Ask again”, or “Post it again” on the expired request. A slightly higher budget, a wider radius or a longer expiry usually brings offers. Check that location is on so nearby people can see you.
Can I compare offers?
Yes. Offers can be sorted by best match, lowest price, fastest and top rated. Open someone’s profile to see reviews and portfolio before you accept.
Meeting and codes
What are the start and finish codes?
When you meet, the provider tells you a 4-digit start code and you enter it. When the job is done you tell them the finish code. The codes show that the job started and finished. They do not prove who someone is, so meet in a public place when you can.
Someone asked me to share a code over the phone or pay in advance.
Do not. Ringa never asks for bank or phone OTPs. Tap “Report a problem” on the job and tell us.
How do I pay?
Directly to the provider by UPI or cash when you meet. Ringa does not hold your money today.
Safety
What does “Verified by Ringa” mean?
We checked who the person or shop is. Only verified providers can accept “come to me” (home visit) requests. Everyone else can still answer requests where you go to them.
How do I share my trip?
Open the job, tap Safety, then “Share my trip”. A link lasts 12 hours and shows only a rough location and the job status. There is also a one-tap call to 112.
How do I report or block someone?
Tap Report or Block on their profile, or Safety on the job screen. Reporting also blocks them. If several long-standing users report the same account, it is paused until we review it.
Cancelling
Can I cancel?
Yes, any time before the job starts. You will be asked for a reason, which helps us improve. If a provider backs out, your request reopens for others.
What if a job goes wrong?
Use “Report a problem” on the job. Entering the wrong code too many times also sends the job for review.
Your account
How do I become a shop or provider?
Edit your profile, choose Shop or Person, add categories and an address, and switch on Available. Ask us at the email below to get verified.
Can I delete my data?
Yes. Go to Profile, then Delete my account. Your personal details are removed, and reviews involving other people may stay as “Deleted user”.